Understanding Our Acceptable Print Policies

At Printedly.co, we are committed to delivering high-quality print products that meet your expectations. To ensure a smooth experience and maintain the integrity of our products, we have established clear policies regarding what is covered and what is not under our print policies. Here’s a comprehensive overview:

What Is Covered?

1) Print Quality

We guarantee that our print products will meet specified quality standards, including color accuracy, resolution, and material durability. Any issues related to print defects or quality concerns should be reported within 5 days of receipt. After this period, we will no longer be able to address these issues.

2) Product Specifications

Our policies cover adherence to the specifications provided at the time of order. This includes dimensions, paper type, and finishing options. Any discrepancies between the delivered product and the specified requirements will be addressed according to our resolution process.

3) Order Fulfillment

We are responsible for fulfilling your order as per the details provided, including correct quantities and timely delivery. Any mistakes in order fulfillment, such as missing items or incorrect quantities, will be rectified at no additional cost.

4) File Preparation

We provide guidelines for file preparation, including acceptable file formats, resolution requirements, and color profiles. Our team reviews files before printing to ensure they meet our standards. Assistance with file preparation is available upon request.

Customer Support
Our customer support team is available to assist with any questions or issues related to your order. We are committed to resolving concerns promptly and ensuring a satisfactory resolution.

Example / illustration

Colour Tolerance

Color variance does not merely refer to a change in shade, such as lighter or darker hues. It can also involve differences in color due to the combination of various print elements and processes. Factors like ink absorption, paper texture, and printing technology can affect how colors appear on the final product. As long as the variation falls within a 10% threshold, it is considered acceptable. We strive to ensure color accuracy, but slight variations within this range are a normal part of the printing process.

Registration Tolerance

Accurate registration is crucial when applying hot stamping (Spot UV) on top of fonts or images, especially with outlined text. Registration tolerance refers to the allowable deviation in the alignment of different print elements. Possible registration problems can occur if the hot stamping is not perfectly aligned, leading to a misaligned or blurred effect. Achieving the desired effect requires precise registration to ensure that the hot stamping aligns correctly with the text or images, maintaining the intended visual quality.

• Business Card / Money Packet: ± 1.5mm (acceptable)
• Loose Sheet: ± 1mm (acceptable)
• Other products: ± 1-1.5mm (acceptable)

Trimming Tolerance

Cutting tolerance refers to the allowable deviation in the cutting process, which ensures that the final printed products are trimmed accurately to the specified dimensions. Due to the mechanical nature of cutting, slight variations can occur, typically within a tolerance range of 1-2 millimeters. These minor deviations are generally imperceptible and do not affect the overall appearance or functionality of the product. However, when designing your print materials, it is essential to account for this tolerance by including bleed areas and keeping critical elements away from the edges to ensure the best results.

(1) Ideal Trimming
(2a) Trimming within 2mm (acceptable)
(2b) Triming more than 2mm (not acceptable)

Color Variance

Color variance within the same stack of prints refers to the slight differences in color that can occur between individual prints, even when produced in the same batch. Factors such as ink consistency, paper absorption, and printing machine calibration can lead to these variations. While we strive to maintain uniform color quality, minor differences within a 10% threshold are considered acceptable. These variances are a natural part of the printing process and do not compromise the overall quality and appearance of the final product.

Bubbling

Bubbling on lamination is a common occurrence in the printing industry. These bubbles can form due to several factors, including variations in adhesive application, the presence of dust or debris, and differences in temperature and humidity during the lamination process. While we take every precaution to minimize this issue, it is important to recognize that minor bubbling can sometimes occur. These small imperfections are typically within acceptable industry standards and do not significantly impact the overall durability or appearance of the laminated product.

(1) Bubbling size less than 0.5mm (acceptable)
(2) Bubbling size more than 0.5mm (not acceptable)

Dirty Spotting

Dirty spotting on the final print can occur due to various reasons, such as dust, debris, or ink splatter during the printing process. While we employ stringent quality control measures to minimize these imperfections, occasional spotting may still appear. Such spots are typically minor and fall within acceptable industry standards. If you notice significant spotting that affects the overall quality of your print, please report it within 5 days of receipt, and we will address the issue accordingly.

(1) 1 x Dirty spot within 5 cm² is deemed acceptable if the less than 0.75mm diameter (acceptable)
(2a) 2 x Dirty spot within 5 cm² is deemed acceptable if the less than 0.75mm diameter (not acceptable)
(2a) 1 x Dirty spot within 5 cm² is deemed acceptable if the more than 0.75mm diameter (not acceptable)

Resolution Process

Once you report an issue that is covered by our policies, our customer support team will review your case. We may request additional information or documentation, such as photos of the print or order details, to fully understand the problem.

Rectification

For issues related to print quality, product specifications, or order fulfillment, we will take appropriate actions to rectify the situation. This may include reprinting the product, issuing a replacement, or providing a refund, depending on the nature of the issue and our policy guidelines.

What Is Not Covered?

1) Design Errors

Errors in design, such as typos, incorrect information, or design flaws, are not covered. It is the customer’s responsibility to review and approve all design proofs before printing. Any changes requested after approval may incur additional charges.

2) Color Variations

Due to differences in monitor calibration and print settings, slight color variations between the digital proof and the final print may occur. These variations are not covered under our policy, and we encourage customers to review color proofs carefully.

3) File Issues

Problems arising from incorrect or incomplete files provided by the customer, such as low resolution or missing elements, are not covered. We provide guidelines for file submission, and it is important to ensure that files meet these requirements.

4) Shipping Delays

While we strive for timely delivery, delays caused by external factors such as weather conditions or courier issues are not covered. We will provide updates and work to resolve any issues, but responsibility for delays beyond our control lies with the courier.

5) Non-Returnable Items

Certain items, such as custom prints or products produced to specific customer specifications, may be non-returnable. Please review our return policy for details on which products are eligible for return or exchange.

Conclusion

Our print policies at Printedly.co are designed to ensure that you receive the best possible service and product quality. By understanding what is covered and what is not, you can make informed decisions and enjoy a smooth printing experience with us. For any further questions or clarifications, please do not hesitate to contact our customer support team.